Delivery Details

Bank Holiday Delivery Times

Orders made on Friday 4th May will be delivered on Tuesday 8th May.

Orders made on Saturday 5th, Sunday 6th or Monday 7th May will be dispatched on Tuesday 8th May for delivery on Wednesday 9th May.

We offer free next-day delivery to mainland UK for orders over £50.00 (except Leisuregrow Barbecues, which is a free 1 -2 day service).

All orders below £50.00 will incur a flat charge of £6.00.

Not Mainland UK?

Simply add your items to basket, and when you view your basket you will be able to enter your postcode for a shipping estimate.

Please call us on 01992 589418 for more details.

Delivery Information

Please Note: Standard Next Day deliveries can arrive any time between 9:00 am and 17:00 pm.

Unfortunately, we are unable to provide a more specific time of delivery as it depends on the courier's delivery routes on the day. If you do require a timed delivery please choose one of our other delivery options whilst going through checkout:

Pre-10:00 am Delivery
Pre-12.00 Delivery
Saturday Delivery

For prices on these additional services please add your item to basket and you will then be able to get a shipping quote when viewing the basket (price depends on the size of the item).

Orders placed before 3pm will be dispatched on the same working day for next working day delivery (except Leisuregrow Barbecues - see below) to UK mainland (Excluding Highlands) 99% of the time. However please be aware that couriers are often stretched to full capacity during the summer months and delays can occur. We ask that you be forgiving in the event that the item is delayed. If the item is urgent, please call us on 01992 589418 to notify us in advance of your order.

We deliver Monday to Friday free of charge (on orders over 50.00GBP) using external courier companies (APC and Palletways) and Royal Mail for smaller items and a signature is required on all deliveries. Orders Placed after 3pm on Friday will be dispatched on the following Monday (excluding Bank Holidays) for delivery on Tuesday.

We can deliver to places of work or to a neighbour in the event that you will not be home when delivery is expected. Please use the 'Preferred Delivery Day & Additional Notes' section to specify details and specific delivery date (excluding weekends and bank holidays).

Our couriers do not operate on bank holidays, religious holidays and national holidays so please take this into account when calculating when to expect delivery.

With larger items such as garden furniture and larger barbecues, they will arrive on a pallet so please make sure you have the means to dispose of it prior to ordering. You will be asked when going through checkout to choose your preferred day for delivery. If no preferred delivery day is specified, we will automatically book this on for next working day delivery as above. If you are not in to recieve delivery on the given day you will be charged for a re-delivery.

Leisuregrow Barbecues

All Leisuregrow Barbecues are dispatched on a 1 - 2 day service with Palletways. Please enter your preferred delivery day of at least 2 working days after placing your order in the additional notes section during checkout. If you do not enter a preferred delivery day, your item could arrive in between 1 or 2 working days and you will need to ensure you are there to receive it. If you are not, you may be charged for re-delivery. If you order before 3pm on a working day, your order will be booked in and dispatched on the same day.

In the unlikely event of an item being out of stock, we will be in touch to discuss delivery times after an order is placed. Please call us on 01992 514778 prior to ordering if you have any questions regarding this.

Additional Information

We cannot supply/deliver gas for BBQs due to health and safety issues.
Although items sent via Royal Mail are sent 1st Class, we cannot guarantee next day delivery on these items.
Larger items will be shipped on pallets with Beattie Brothers, so please take this into account when ordering particularly heavy or large items.

Frequently Asked Questions

Q. Can I order something even though I live overseas?
A. Unfortunately we do not currently have the capacity to deliver to the EU and beyond. This is something we are currently looking into and will introduce in the near future. Please call us on 01992 514778 to discuss deliveries to the various British Isles.

Q. Do I have to be in to sign for my goods?
A. Yes, a signature is required on all parcel deliveries. If you know you will be unable to sign for your goods, please arrange for a neighbour to accept these on your behalf and inform us of the details so we can pass these on to the couriers prior to delivery. Alternatively, in most cases, your good can be delivered to a place of work or friend/neighbour.

Q. What if I am not likely to be in on expected day of delivery?
A. There are several options available to you aside from delivering to an alternative address to your billing address.

1. Request an alternative delivery day in the "Preferred Delivery Day & Additional Notes" section (any weekday excluding bank holidays or public holidays. Saturdays can be requested at a premium).
2. Arrange for a neighbour to accept delivery on your behalf.

Parcels
Normal parcels will be delivered on 3 consecutive days if you are not home. If unable to deliver on the third day, you will be carded and the parcel will be held for a limited time at the nearest depot, available for pick-up. If the item is not picked up within a reasonable timeframe, the item will be sent back to us and you will be liable for all charges incurred.

Pallets
Pallets will only be delivered once. If you are not home and it needs to be re-delivered, you will be liable for the charges.

Q. Can I specify a specific delivery time/day or weekend delivery.
A. Any specific weekday can be specified on standard orders for delivery although we cannot guarantee delivery times (as standard we delivery on a next working day basis on MOST items - however to request an alternative delivery day, please specify in the "Preferred Delivery Day & Additional Notes" section when going through the checkout). If you require a timed or saturday delivery, these can be requested when going through the checkout process. Please note that pallet and parcel deliveries will have different premiums.