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GENERAL FAQs

Depending on your location, you may face a delivery fee. If you would like to check your postal code to see if you would incur a delivery charge you can do so by adding the items you wish to purchase into your basket and then enter the first half of the postcode into the estimate delivery box. This will give the available shipping options alongside a charge (if there is one).
Returns are to be sent back at your own cost and you have 2 weeks to do so. Once the item has arrived back to us unused and in the original packaging, we can then provide a refund. Please appreciate that this refund cannot be completed until the item has been received. Once the item has been refunded we will send an email to confirm this. If the item has been sent back in a poor condition and can no longer be sold, or we need to repack it in order to do so, you may face a repackaging fee however, this can only be determined once we receive the item.
We can price match some competitors depending on stock availability and circumstances. If you would like us to price match then please send over the link to the webpage where you have seen the product cheaper and we can look into this for you.
If an item is out of stock on the website, you are able to sign up to be notified when the item is available again. Unfortunately, we may not be able to give exact dates of restocks.

BARBECUE FAQs

All gas barbecues sold at Riverside come with a hose and regulator. Most of these are for the propane patio gas bottles, however, on some smaller portable barbecues, the hose and regulator may be for Weber's disposable gas canisters. This information will be available on the individual products.
The small disposable gas canisters last for approximately 2-3 hours of cooking time.
The small 5kg propane patio gas bottle will last approximately 20 hours of cooking. The larger 13kg gas bottle will last approximately 45 hours. (These times may vary depending on heat setting and environmental factors).
With a lot of new gas bottles, you are provided with a gauge which will indicate when your gas bottle is running low. Alternatively, you can see how much gas you have left by boiling a kettle of water and pouring this down the side of the canister. The heat will cause a condensation line to emerge which will show the level of gas in the cylinder. Please be careful when using this technique as hot water may cause burns. Please also be aware that this technique is only suitable for metal gas bottles, not the ones with a plastic frame.
If you have received your BBQ and you are missing a part, or it has incurred damage during transit, please send over an image to sales@riversidegardencentre.co.uk or support@riversidegardencentre.co.uk along with your serial number which is found on the BBQ in a letter and number format. We are then able to identify your model and the required parts needed and advise on the next steps to resolve the issue. Please be aware that there may be cases where we may not hold the required replacement in stock, in those instances, we will need Weber to send them out to you. Should this be the case we will inform you of it.
We do indeed offer a pre-built service which varies in price depending on the BBQ you are purchasing. When ordering a pre-built BBQ, this will be placed on a pallet (minus one side shelf in some instances). As the delivery will be a curb side drop and the pallet is sent with Palletways on an 8am-6pm service, it is important that someone is home all day to accept the delivery.
All of our deliveries are sent on an all-day service and unless otherwise selected at check out. Our couriers offer a range of different paid for services which allow you to choose more specific delivery times. These options are provided by the courier companies and Riverside cannot be held responsible for failure on the courier company's part.
Here at Riverside, we believe that everyone should be able to get the best deal possible. That's why all of our prices on our website are the best deals that we can provide. Some deals are limited to stock availability and once the deal has finished, we can no longer offer these prices. As a result of this, we will not be able to offer any items 'free' with your order.

FURNITURE FAQs

The reasoning behind our 5-10 day delivery service is to ensure that we can offer a safe, secure delivery within the time frame provided. Some furniture may need to be ordered in and so once the stock arrives, we can call and arrange delivery for a day that is suitable for you. The delivery is an all-day service and we cannot clarify a time slot. The delivery will be a curb side drop, and it is therefore important that you are home to take delivery of your furniture and have the means to move them yourself.
We do have a showroom located in Hertford, Hertfordshire for both our Alexander Rose and our 4 Seasons Outdoor furniture. Somebody will be on hand to assist you and offer you all the information that you need to make the right decision on your next garden furniture purchase.
White marks on your cushions could indicate that your 4 Seasons Outdoor cushions have excess fire-retardant residue. We would advise scrubbing the marks on your 4 Seasons Outdoor cushions with a scrubbing brush or machine washing them (please do not put any alexander rose cushions in the washing machine). Once washed thoroughly, the white marks should not return.

COOKING COURSES FAQs

Cooking courses can be purchased via our website or in store. Please note that you will not receive a physical ticket. On arrival, you will be asked your name, or the name used to purchase the tickets. We may need to see your order confirmation in some cases, so bring this in a printed-out version or on your phone. We will then sign you in and let you know when the course begins.
We cook a whole variety of foods on our courses, and the menu can change slightly from one course to another, depending on seasonality and availability. During the seasonal periods, we may have special events which focus on a main theme i.e. Christmas.
Our courses are not primarily halal, if you do wish to attend a course but do have these requirements then please let us know prior to booking a course. We may be able to meet your requirements.

MEAT FAQs

We now stock meat at Riverside which can be purchased both online or in store. Please note that the meat is currently frozen. If you would like to purchase meat in store, then just pop in and let our members of staff know what you are looking for. If you wish to purchase the meat online, go to the "Quality Meat" section and place your order. Please note that meat orders will need to be placed separately from any other item you may wish to buy.
Meat will incur a delivery charge because it is a perishable good and it is to be sent out on a 24-hour delivery service. If the delivery arrives and nobody is home, the meat will be left in a safe place. Once the delivery has taken place the perishable goods are your responsibility.