COVID-19 UPDATE - RIVERSIDE SHOWROOM CLOSED :: PLEASE READ ::

GENERAL FAQs

What does delivery cost?

Depending on your location, you may face a delivery fee. If you would like to check your postal code to see if you would incur a delivery charge you can do so by adding the items you wish to purchase into your basket and then enter the first half of the postcode into the estimate delivery box. This will give the available shipping options alongside a charge (if there is one).

How do I return something if it is not what I want anymore?

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Do you price match?

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The item says out of stock on your webpage, will you be getting any more?

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BARBECUE FAQs

Does this BBQ come with a regulator and what gas will be suitable?

All gas barbecues sold at Riverside come with a hose and regulator. Most of these are for the propane patio gas bottles, however, on some smaller portable barbecues, the hose and regulator may be for Weber's disposable gas canisters. This information will be available on the individual products.

How long does the small disposable Weber gas canister last?

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How long will bottles of the propane patio gas last?

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How do I tell if my gas bottle is empty?

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I am missing a part to my BBQ or has my BBQ arrived damaged?

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Can you build my BBQ?

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Can I pick a time for delivery?

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Can I have any more discount?

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FURNITURE FAQs

The only delivery option is a 5-10 days service?

The reasoning behind our 5-10 day delivery service is to ensure that we can offer a safe, secure delivery within the time frame provided. Some furniture may need to be ordered in and so once the stock arrives, we can call and arrange delivery for a day that is suitable for you. The delivery is an all-day service and we cannot clarify a time slot. The delivery will be a curb side drop, and it is therefore important that you are home to take delivery of your furniture and have the means to move them yourself.

Do you have your furniture out for me to see?

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I have white marks on my cushions?

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COOKING COURSES FAQs

How do I book a cooking course?

Cooking courses can be purchased via our website or in store. Please note that you will not receive a physical ticket. On arrival, you will be asked your name, or the name used to purchase the tickets. We may need to see your order confirmation in some cases, so bring this in a printed-out version or on your phone. We will then sign you in and let you know when the course begins.

What food do you cook?

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Are our courses halal?

Cooking courses can be purchased via our website or in store. Please note that you will not receive a physical ticket. On arrival, you will be asked your name, or the name used to purchase the tickets. We may need to see your order confirmation in some cases, so bring this in a printed-out version or on your phone. We will then sign you in and let you know when the course begins.

MEAT FAQs

Where can I get my meat from?

We now stock meat at Riverside which can be purchased both online or in store. Please note that the meat is currently frozen. If you would like to purchase meat in store, then just pop in and let our members of staff know what you are looking for. If you wish to purchase the meat online, go to the "Quality Meat" section and place your order. Please note that meat orders will need to be placed separately from any other item you may wish to buy.

Can I avoid the delivery cost for the meat?

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