Returns are to be sent back at your own cost and you have 2 weeks to do so. Once the item has arrived back to us unused and in the original packaging, we can then provide a refund. Please appreciate that this refund cannot be completed until the item has been received. Once the item has been refunded we will send an email to confirm this. If the item has been sent back in a poor condition and can no longer be sold, or we need to repack it in order to do so, you may face a repackaging fee however, this can only be determined once we receive the item.