Good fast service

Good fast service

Customer service was excellent and products were dispatched within the expected time frame! Thank you. There were some issues with delivery but I appreciate this was outside of riverside’s control. Some accessories, when bought separately, get packaged within the main item’s box which I was unaware of. Therefore I ended up chasing what appeared to be a missing item. I would recommend this practice is made clearer to customers to save any possible confusion.

excellent service delivered on time.

Great quality product and excellent service thank you look forward to dealing with you again

Ordered a weber Q1200 bbq - extremely happy with the price paid, and excellent service and quick delivery. Would certainly order again.

Great prices, very quick postage, good packaging,great selection of items and good service. Very satisfied with all aspects . Jaybee

Well packaged arrived on time good service

I bought this with discount off and arrived next day. Really pleased with service thank you so much

Prompt, well packed and exactly what I was looking for, thank you. 😊

Arrived on time and packaging was perfect.very pleased with company and item is as described.Not used yet as it is a Christmas present

Fireplace turned up next day as promised, easy as that. 1st time mail ordered from riverside. The shop was just as impressive the few times I've been in too!

Brilliant price, great communication and very quick delivery. Can't ask for more from an internet order😁.

Fantastic next day delivery

Placed an order with the excellent Black Friday offer, this was processed very quickly and with constant status updates and a next day delivery, superb! Have already used again and will be a repeat customer in the future

Second time I have used Riverside and again excellent service.

My order was lost in the delivery process. Sara at Riverside was a star and sorted it all out. Unfortunately I had actually ordered the wrong unit!!I I rang Sara and she now sorting that out. First rate service. Thank you.

From seeking advice about the model of gas BBQ I was interested in to delivery, all my dealings with Riverside have been first class. Staff are willing and interested in sorting out queries and appear knowledgeable. Have not built BBQ yet so cannot comment on product

Riverside were a company quick and easy to deal with, the product was good, however the delivery was very poor. We were given a delivery day, which we could change if required, but the delivery window was 8am - 6pm There was no phone call an hour before, as with most delivery companies so we had to wait in all day. The parcel did not arrive the day and we had to wait until 17:55 the next day before we took possession of our parcel. The van drive said we were not in!! but when questioned one day two he admitted he had trouble finding us. (Most delivery drivers do not have this problem, they phone if necessary).

This is the second time I have purchased from Riverside, both were Weber products (Weber 57cm kettle, and a 56cm Weber Smokey Mountain), both transactions were seamless. Delivery was prompt. I can't comment on customer service because I never had a problem. 10/10

bbq was delivered on date as promised. ordering went smooth